NCSTGRAMS : Grievance Redressal System | UPSC
HEADLINES:
NCST develops software to facilitate web enabled grievance redressal system
WHY IN NEWS:
Hot from PIB !
MINISTRY? :- Ministry of Tribal Affairs
SYLLABUS COVERED: GS 2 : NCST
ISSUE:
NCSTGRAMS : GRIEVANCE REDRESSAL SYSTEM
NCSTGRAMS : GRIEVANCE REDRESSAL SYSTEM
OVERVIEW
- National Commission for Scheduled Tribes (NCST) has developed a software to facilitate web enabled grievance redressal system.
- This initiative will facilitate ease of filling a complaint in the Commission by any aggrieved person belonging to Scheduled Tribe community or their representatives and it will also facilitate them in getting updates on progress/status of the case.
ABOUT NCSTGRAMS
- The Scope of this project is to computerize and facilitate public users for online submission of complain.
- This application suite, developed by NIC, is cloud based product designed with easy to use GUI and embedded with a comprehensive security features.
APPLICATIONS
NCSTGRAMS used to cater the following needs:
- To capture Basic Information of grievances
- Getting Status of Complaint
- Comprehensive Search
- Nationwide availability for registered complaint with NCST
KEY FEATURES
- Available as SaaS from the NIC Cloud, which provides high availability, scalable and robust system to the users.
- SMS and email alerts for the status of complaint
NCSTGRAMS is a cloud based application software developed by NIC as a Digital Initiative of India by Department of Electronics and Information Technology, Ministry of Communications & IT,GOI
- It is an easy to use graphical interface and embedded with comprehensive security features.
- This platform is being provided on an “as per the information updated by the NCST.
DESCRIPTION OF SERVICE
- NCSTGRAMS does not actively pre-screen content, but it reserves the right to refuse or remove any content or account that in its sole discretion is found to be unlawful, offensive, threatening, promoting violence, defamatory, pornographic.
- Otherwise, if the data is violating NCSTGRAMS Terms of Service, Privacy Policy, Code of Conduct or violating any other user or party’s intellectual property rights.
LIMITATION OF LIABILITY
- NCSTGRAMS does not guarantee that the platform shall meet any specific requirements, or that it will be available uninterrupted.
- NCSTGRAMS does not guarantee that it is secure, encrypted and error-free, or that the results obtained using the platform will be accurate or reliable.
- Also it does not guarentee that the quality of any products, services, information available on the platform will meet user expectations.
- Users expressly understand and agree, that in no event will the Government of India be liable for any expense, loss or damage.
RIGHT TO MODIFY OR TERMINATE
- NCSTGRAMS reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part of it), with or without notice.
NCSTGRAMS in its sole discretion reserves the right to refuse any current or future use of the platform for any reason at any time
- Such termination may result in the loss of all the content hosted therein.
APPLICABLE LAW
- These terms and conditions shall be governed by and construed in accordance with the Indian Law.
- Any dispute arising under these terms and conditions shall be subjected to the exclusive jurisdiction of the courts of India.
IASbhai WINDUP:
SAFEGUARDS AGAINST DEPRIVATION AND DISCRIMINATION IN NCST
- Lodge complaint with NCST
- Getting status of the complaint
- Nationwide availability for registered complaint with NCST
SUGGESTED READING : INDIA CLIMATE PORTAL
SOURCES: PIB | NCSTGRAMS : Grievance Redressal System | UPSC
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