Indian Railway : e-Ticketing Website & Mobile App | UPSC
HEADLINES:
Indian Railway launches upgraded e-Ticketing Website & Mobile App for booking of online Railway Tickets
WHY IN NEWS:
Website & App, offering “Best-in-class” features, has been launched by Hon’ble Minister of Railways and Commerce & Industry and Consumer Affairs, Food & Public Distribution, Shri. Piyush Goyal today
SYLLABUS COVERED: GS 3: Railways
ISSUE:
UPGRADED E-TICKETING WEBSITE & MOBILE APP: INDIAN RAILWAYS
KEY HIGHLIGHTS
- The booking of meals, retiring rooms and hotels has been integrated and can be directly along with the tickets.
- Predictive entry suggestions using Artificial Intelligence to be given to the passenger.
- Regular’ or ‘Favorite’ journeys can be booked easily by automatically entering relevant details.
- Train search & selection simplified by putting the information on one page to reduce the time used by passengers and enhancing the booking experience.
E-TICKETING SERVICES : INDIAN RAILWAY
- The upgraded e-ticketing website & App will provide the next level of services and experience to the rail users.
SALIENT FEATURES OF THE UPGRADED WEBSITE
- Complete User personalization linked to the user login, such as
- The booking of meals, retiring rooms and hotels has been integrated and can be directly along with the tickets.
- Simpler checking of the refund status at the user accounts page.Earlier this feature was not easily accessible.
- ‘Regular’ or ‘Favorite’ journeys can be booked easily by automatically entering relevant details.
- Train search & selection simplified by putting the information on one page to reduce the time used by passengers and enhancing the booking experience.
- All information on one page – Availability for all class are displayed along with respective fares for all trains.A ‘Cache system’ has been introduced in the backend to provide availability status.
- This will avoid delays in loading availabilities.
- Earlier this had to be checked for each waitlist status separately.
- Availability for other dates can be toggled on the page itself.
- Prompts during the booking process for making it easy for even less computer familiar users.
- This will save his time in wandering on the website for searching the website.
- The journey details will be shown also at the payment page.
- It will prompt the user to check and rectify, if there are any typographical errors.
- The website has in-built features for enhancing cyber security by using appropriate captchas.
BEST IN CLASS FEATURES
- The enhanced e-ticketing website & Mobile App aims to provide best in class user experience amongst various other online travel and ticketing websites.
- The level of these features will be even more advanced than the ones offered currently by the other ticketing websites.
- At present, this e-ticketing website of IRCTC has more than 6 Crore active users, using it to book more than 8 Lakhs tickets daily.
- Around 83% of the total reserved railway tickets are booked through this online system.
IASbhai WINDUP:
- IRCTC & CRIS have been working to introduce ‘Smart Booking’ feature to book connecting trains on alternate routes between the pair of stations which do not have direct trains.
- Railways is committed to bring out continued improvements in its e-ticketing services.
SOURCES: PIB | Indian Railway : e-Ticketing Website & Mobile App | UPSC
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