Indian Railway : e-Ticketing Website & Mobile App | UPSC

Indian Railway : e-Ticketing Website & Mobile App | UPSC

      HEADLINES:

Indian Railway launches upgraded  e-Ticketing Website & Mobile App for booking of online Railway Tickets

      WHY IN NEWS:

Website & App, offering “Best-in-class” features, has been launched by Hon’ble Minister of Railways and Commerce & Industry and Consumer Affairs, Food & Public Distribution, Shri. Piyush Goyal today

MINISTRY? :-Ministry of Railways
SYLLABUS COVERED: GS 3: Railways

      ISSUE: 

UPGRADED  E-TICKETING WEBSITE & MOBILE APP: INDIAN RAILWAYS

KEY HIGHLIGHTS

  • The booking of meals, retiring rooms and hotels has been integrated and can be directly along with the tickets.
  • Predictive entry suggestions using Artificial Intelligence to be given to the passenger.

Simpler checking of the refund status at the user accounts page

  • Regular’ or ‘Favorite’ journeys can be booked easily by automatically entering relevant details.
  • Train search & selection simplified by putting the information on one page to reduce the time used by passengers and enhancing the booking experience.

E-TICKETING SERVICES : INDIAN RAILWAY 

In 2014, the Next Generation E-ticketing (NGeT) system was launched to provide seamless e-ticketing services – higher booking loads and better user interface, through IRCTC

  • The upgraded e-ticketing website & App will provide the next level of services and experience to the rail users.

SALIENT FEATURES OF THE UPGRADED WEBSITE

  • Complete User personalization linked to the user login, such as
  • The  booking of meals, retiring rooms and hotels has been integrated and can be directly along with the tickets.

Predictive entry suggestions using Artificial Intelligence to be given to the passenger when he is entering the station or passenger

  • Simpler checking of the refund status at the user accounts page.Earlier this feature was not easily accessible.
  • ‘Regular’ or ‘Favorite’ journeys can be booked easily by automatically entering relevant details.
  • Train search & selection simplified by putting the information on one page to reduce the time used by passengers and enhancing the booking experience.
  • All information on one page – Availability for all class are displayed along with respective fares for all trains.A ‘Cache system’ has been introduced in the backend to provide availability status.
  • This will avoid delays in loading availabilities.

In case waitlisted tickets, its ‘confirmation probability’ is displayed

  • Earlier this had to be checked for each waitlist status separately.
  • Availability for other dates can be toggled on the page itself.
  • Prompts during the booking process for making it easy for even less computer familiar users.
  • This will save his time in wandering on the website for searching the website.
  • The journey details will be shown also at the payment page.
  • It will prompt the user to check and rectify, if there are any typographical errors.

These corrections can only be corrected by visiting a PRS centre

  • The website has in-built features for enhancing cyber security by using appropriate captchas.

BEST IN CLASS FEATURES

  • The enhanced e-ticketing website & Mobile App aims to provide best in class user experience amongst various other online travel and ticketing websites.
  • The level of these features will be even more advanced than the ones offered currently by the other ticketing websites.

Moreover, the convenience of integrated booking for stay & meal in this upgraded e-ticketing website is unmatched

  • At present, this e-ticketing website of IRCTC has more than 6 Crore active users, using it to book more than 8 Lakhs tickets daily.
  • Around 83% of the total reserved railway tickets are booked through this online system.

      IASbhai WINDUP: 

  • IRCTC & CRIS have been working to introduce ‘Smart Booking’ feature to book connecting trains on alternate routes between the pair of stations which do not have direct trains.
  • Railways is committed to bring out continued improvements in its e-ticketing services.
     SOURCES:  PIB   | Indian Railway : e-Ticketing Website & Mobile App | UPSC

 

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